Hopper 3 freezes switching to Netflix

Check out our product support threads to find answers to any questions you may have about your Sling Adapter, Tailgater or any other DISH product.

Hopper 3 freezes switching to Netflix

Postby mheisen » Fri Dec 16, 2016 2:27 pm

When switching to the Netflix App, the Hopper freezes giving me a blank pinkish screen. If I switch inputs on my smart TV, I can get to Netflix just fine with Hopper out of the loop. It takes a hard reset (unplug) to free up the hopper even to go back to regular Dish programming. A soft reset does not do it. Any thoughts would be appreciated.
Marc Eisen
Posts: 2
Joined: Sat Dec 01, 2012 6:57 pm

Re: Hopper 3 freezes switching to Netflix

Postby Matt G » Fri Dec 16, 2016 3:03 pm

We do have a known issue with Netflix where the screen does not respond, but this is something different. Will you please send me a private message with your phone number and PIN so that I can submit a report on the issue?
Matthew "Speedy" Gonzales
Tuesday-Saturday 6am-3pm MT
OFF Sunday and Monday
Matt G
Posts: 2898
Joined: Sun Mar 18, 2012 2:48 pm

Return to DISH Product Support

Who is online

Users browsing this forum: No registered users and 1 guest