EHD Problem

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EHD Problem

Postby Avonjimmy » Thu Feb 16, 2017 2:48 pm

When I use the EHD, I select a movie to play and it does not come on. Instead, the EHD defaults to the previous channel selected with no audio. I have to select the EHD a second time, choose the movie again and it finally plays. Engineering is this a known issue? Get it fixed as kind of problem doing it two times!
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Re: EHD Problem

Postby Matt G » Thu Feb 16, 2017 2:51 pm

Have you tried resetting the receiver and the EHD?
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Re: EHD Problem

Postby RickObe » Thu Feb 16, 2017 2:55 pm

Also, do you wait until all the tiles have filled in with pictures before you try to play? It may be that the hard drive has not spun up yet. Just guessing.
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Re: EHD Problem

Postby Avonjimmy » Thu Feb 16, 2017 3:03 pm

Says something about hard drive not spinning up yet but disappears too quick to read the complete message. I have reset the receiver and the EHD a number of times and still does not work on the EHD!
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Re: EHD Problem

Postby Matt G » Thu Feb 16, 2017 3:06 pm

What is the full EHD model number? They often have a Sleep mode programmed into them so this may be the EHD having the issue, not DISH
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Re: EHD Problem

Postby JSracer » Thu Feb 16, 2017 4:26 pm

Reported issues already.
On the black screen, hit DVR, select ehd, show again and it will play fine.
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Re: EHD Problem

Postby BillK » Fri Feb 17, 2017 3:04 am

Same here; I'm told the device is spinning up and I will need to wait, but I get a black screen and nothing ever happens.

If I hit DVR and select the program a second time, playback begins right away.
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